PRE-MADE

Please allow up to 2-5 days for the processing and shipping of your order. Any questions or updates regarding your order please email us at contact.etncty@gmail.com


PRE-ORDER

Please allow up to 3-8 weeks for the manufacturing, processing and shipping of your pre-order. Pre-order shipping dates are subject to delays. Any questions or updates regarding your order please email us at contact.etncty@gmail.com


INTERNATIONAL

All international orders are shipped as Delivered Duties Unpaid (DDU). This means you, the customer, are responsible for paying your local country's import duties upon delivery. By placing an order for an international destination, you confirm that you understand and accept this responsibility.

RETURNS

Please Note: At this time, we’re unable to offer returns or refunds, as we are still a growing, independent brand. We understand this may be inconvenient and truly appreciate your understanding and support. As we continue to expand, we aim to introduce a more flexible returns policy in the near future.



EXCHANGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and resolve it as quickly as possible. Domestic orders can be exchanged up to 3 days after delivery. Please note, we are unable to provide exchanges for international orders. Return labels must be paid for by you, the customer. If you would like to place a claim for an exchange please contact us via the contact portal on our website. Pre-Orders are not eligible for exchange.

For more information or if you have any relevant enquiries, please contact us via e-mail at contact.etncty@gmail.com